If for some reason you are unsatisfied with your purchase you may return it for a refund under the
parameters listed below:
- For order returns, you must contact us to request a pre-authorized RMA number. You may contact us via email at firstname.lastname@example.org or via telephone at 734-453-6986. No returns will be accepted without prior approval and an issued RMA.
- If you wish to return an order that is not due to an error made by The Box Depot, you are responsible for the return shipping costs.
- Upon receipt of full order return you will be credited for the merchandise, less a 25% restocking fee.
- No partial returns will be accepted. Merchandise must be returned it its original packaging and in resalable condition.
- Initial shipping charges are not refundable unless an error was caused by The Box Depot.
- Orders over 30 days from date of receipt will not be accepted for return/refund.
- Custom orders are not available for return.