- If I purchase multiple items will all of my items ship together at the same time?
Our products ship from various warehouses across the continental U.S. so while some orders may be fulfilled at only one warehouse, there are times when your items may ship from various locations on different dates. We do not add any additional shipping charges when this occurs.
- Do you offer same day shipping?
Expedited shipping (Next Day Air/2nd Day Air/3 Day Select) is generally available for an additional cost. Orders must be placed by 10:00 am EST on a regular business day to qualify for same day expedited shipping. If for some reason your product/s are not able to ship that same day we will immediately notify you. If the order is placed after 10:00 am EST then it would ship out the next business day using the expedited method you chose. All other standard Ground shipping orders generally ship within 2-3 business days, depending upon factors such as holidays and stock availability.
- Can I come into your location and purchase the products I want?
You are most welcome to come into our store! However, due to the small size of our storefront location, we stock only approximately 2% of the products that are available on our site. If you are looking for a particular item, please feel free to call us in advance to make sure it is something we carry in the store in case we can save you a trip! Also please be aware that our retail store prices may vary from our online wholesale pricing.
- If I'm not sure if an item will work for me can I get a sample of it before placing an order?
Most of our products are available as a sample. Please use our Sample Order Form here to let us know what you are interested in seeing. Once we receive your request we will then be happy to let you know sample pricing and availability.
- Do you have a required minimum order?
No, we have no set order minimum. You may purchase any amount that works best for you and we do not charge any below minimum fees.
- Is your pricing Wholesale or Retail?
Our website pricing is wholesale but is open to the public along with wholesalers at the same pricing level. Anyone is welcome to purchase our products. Our storefront pricing is retail.
- Do you offer volume discount pricing?
Most of the items on our site are offered at different volume discounts as shown. In the event you are looking to purchase in quantities above the highest listed discounted quantity, please just contact us and we will be happy to see if we can offer you an even deeper discount.
- Can I purchase items in smaller quantities than listed on the site?
Unfortunately, no. While some of our products are available in single pieces or small quantities, a majority of the items are sold in full cases only. If you don't see an item listed in smaller than full case quantities (showing pricing at 1 piece, 10 pieces, etc.) it means those cases cannot be broken and must be sold in a full lot.
- How do you calculate shipping charges?
Shipping charges are based on weight and dimensions of the packaged product/s and your location relative to the warehouse/s they are shipping from. Orders are sent via UPS Ground unless otherwise noted. You will see your shipping costs and shipping options prior to completing your checkout.
- Will I be charged extra shipping on my backorder?
Absolutely not! Freight costs are calculated before your order is submitted. For backordered items you will not pay additional shipping costs beyond your original freight charge.
- Is custom imprinting and sizing available?
Some of our products are indeed available for custom imprinting and custom sizes. If you would like to know if an item in particular meets those requirements, please send us an inquiry through our Contact Us Form found here and we will gladly check into that for you. Please provide as many details as possible (which item on our site, sizing you desire, number of imprint colors/number of sides, etc.) so we can make sure to get you the answers you need as quickly as possible.
- What forms of payment do you accept?
Visa, MasterCard, American Express, and Discover cards, including debit cards, can all be used online onour secure site.